Shipping & Returns

 

Domestic Shipping

Many of our products are custom and need 4+ weeks for production. Orders are processed within 2 business days. You will receive an estimated ship date within 48 hours of placing your order. If you need a shorter lead time please email hello@thetrplayhouse.com.

Shipping on all goods is calculated by Fedex at check out.

Shipping confirmations are sent directly from FedEx once your order is en route.

Our carrier does not deliver to PO Boxes and APO/FPO/DPO addresses.

International Shipping

For international shipping, please email hello@thetrplayhouse.com with your address and item(s) you wish to purchase to receive a shipping quote. Please note, all international packages are subject to taxes and duties upon delivery in your territory. Shipping quotes exclude duties and taxes. The Playhouse will not be responsible for the cost of clearing your items through customs.

In-house Pickup

In-house pickup is available from The Playhouse 1133 Broadway, Suite 520, New York, NY, 10010, Monday-Friday, 11am-5pm. For in-house pickup, select this option at checkout.

Returns

In stock items are eligable for return within 7 days of delivery confirmation. You can email hello@thetrplayhouse.com to initiate a return.

All custom orders are final sale.

We reserve the right to refuse packages that are sent without prior knowledge. We do not offer refunds for shipping costs, credit fees, or items damaged in shipping. If your items are damaged upon arrival, please email hello@thetrplayhouse.com for next steps.